Remise en Service Assistée (ReSA)

A serious game to train employees to guide customers by phone in restoring gas service after a shutdown.

1.5 months

Languages: C#

Platforms: Web (LMS)

Technologies: Unity, SCORM

Roles: Developer

Domains: Serious Game

Description

In a professional setting, employees must guide residential customers by phone to restore their indoor gas installation following a supply interruption due to a network incident, maintenance work, or meter replacement. This serious game immerses users in various call scenarios, where the goal is to select the most appropriate responses based on the situation.

Key features

Multi-branch phone call simulation
Dynamic UI and scenario management
Progress tracking and result export (SCORM, PDF)
Save and resume system
Partial automation attempt for scenario parsing

Feedback

This project involved complex multi-branch call scenarios. I experimented with AI-based automation for scenario creation but ultimately completed integration manually. That exploration sparked ideas for future internal tools. Aside from that, the UI and technical implementation were straightforward.